The Registrar Company, Inc. (TRC) was established in 1996 and accredited by ANSI National Accreditation Board (ANAB) in 1997. We continue today to be one of the most respected and value-added Certification Bodies providing certification and training services to organizations throughout North America.
We strive to be the most value-added and customer-focused Certification Body in the world
We serve some of the largest organizations to some of the smallest organizations in North America; in the private and non-profit sectors, and government sectors. With multiple offices in Texas and an office in Ontario, Canada, we provides local certification services throughout North America. With access to a large network of auditors located strategically throughout the world, we provide the service of an international provider with the benefits of being local.
IMPARTIALITY, OBJECTIVITY & INDEPENDENCE
As an accredited certification body, TRC fully understands the importance of maintaining impartiality in providing management system certification services to its clients. A dedicated committee of industry experts assures impartiality in all aspects of our certification by monitoring our processes and activities at regular intervals. TRC’s top management is committed to ensuring the impartiality of its certification services, the adherence to procedures for maintaining independence and objectivity, and the pro-active management of any threat of actual or perceived conflicts of interest affecting certifications.
Our Board of Directors, Impartiality Committee, Management Team, Auditors, and staff all have extensive experience or training in quality, quality audit, and quality management systems. We believe in the benefits and advantages of implementation and certification of a management system based on any one of the standards we offer. As such, we place customer satisfaction and value in the certification process at the forefront of our services.
The ANSI National Accreditation Board (ANAB) accredits TRC. ANAB is a member of the International Accreditation Forum (IAF) Multilateral Recognition Arrangement. For our clients, this means that the certification obtained from TRC is recognized across the globe.
WHAT IS ACCREDITATION & WHAT DOES IT MEAN TO YOU?
Much like the certification activities that TRC performs, accreditation means TRC is required to maintain a quality management system based on international accreditation requirements. These include being certified to all relevant standards including, ISO/IEC 17021-1 to ensure we are providing a consistent service with a high level of quality for all clients. Annually, ANAB and representatives of aerospace OEM’s review the activities of TRC’s offices and its auditors to be certain that TRC continues to meet these requirements. By following these guidelines and advisories, TRC ensures that the services you receive consistently meet the requirements of the IAF and that the certificate we provide you will be recognized globally.
In today’s business climate, over one million organizations have realized that certification to an international standard such as ISO 9001, ISO 14001 or AS 9100 can add real value to their organization.
Why TRC is Different
- Dedicated Client Services Managers
A Client Services Manager is assigned to each client to provide a single point of contact.
- Certified 3rd Party Auditors
The professionals delivering audits are key to our success.
- Customer Satisfaction Process
Feedback is collected on each audit and we work hard to incorporate your improvement suggestions.
Average Net Promoter Score
Our NPS is Consistently
98% or Higher
TRC provides certification to organizations in a variety of different industries and sectors. TRC is required to submit sufficient evidence to ANAB to support our ability to provide effective audits within IAF Scope Categories. To be approved to complete audits in any given IAF code, TRC needs to be able to show high levels of expertise within the given industry. Auditor competency levels are measured through written examination as well as witness audits.
A well-developed and implemented system can benefit a business in many ways. At TRC, we believe that maintaining a quality management system (QMS) should be a value-added part of an organization’s business management process. With this in mind, TRC ensures that each assessment generates feedback that will assist in improving the QMS and the business processes. Our auditing process highlights your companies strengths as well as weaknesses, which allows you to continually improve your processes to stay competitive in your industry.
TRC works with your company to understand your business and unique practices to ensure you get the most out of the auditing process with minimized disruption.
Our Auditing Approach
TRC’s experienced and highly skilled auditors are enthusiastic about their work and come to your company with a fresh perspective. They take the time to listen and to understand your business so they can add value throughout the auditing process. We work together as partners with our clients to ensure audits are as efficient as possible to minimize any disruption during the audit. During each audit, we strive to reveal observations that can add value through reduced costs, increased efficiency, and decreased time to market.
TRC is one of the most respected accredited Certification Bodies operating in North America. We have been in the industry since 1996 and have helped thousands of organizations. Our clients come from manufacturing and service industries, public and private utilities, not-for-profit organizations, government agencies and international institutions.
At TRC, we are big believers in tying the value of operational improvements we make to our clients’ financial metrics and live based on the quality and consistency of the results we achieve.
As part of our customer satisfaction process, every client is directly contacted after the completion of each audit to ensure we are meeting their expectations. We have an implemented customer satisfaction system developed by Fred Reicheld and every customer is asked a short series of questions. The “Ultimate Question” (how likely is it that you would recommend TRC to a friend or colleague) and the Net Promoter Score (NPS) is measured and tracked. World-class organizations NPS is, on average, between 75-80%. Our NPS is 99%