Our Customers Are Important To Us!

As part of our regular customer satisfaction process, every client is contacted immediately following their audit. This helps TRC ensure that we are providing services that are meaningful and focused on our customers’ demands.

We have implemented the customer satisfaction system developed by Fred Reichheld in his book The Ultimate Question. The Ultimate Question – “How likely is it that you would recommend TRC to a friend or colleague” is asked of every client and the Net Promoter Score (NPS) is measured and trends are tracked.

TRC has an NPS of 98%.

World-class organizations typically have an NPS between 75% and 80%.

The Net Promoter System is a way of doing business. It requires that every level of the organization be rigorously and consistently focused on the quality of customer and employee relationships. Installing the Net Promoter System requires a strategic commitment by company leadership because it defines cultural values and core economics that affect every part of the business system.

The link between customer loyalty and true, sustainable, organic growth is well established, and provides companies with powerful, measurable financial incentives to install the Net Promoter System. But unlike financial accounting rules that tempt companies to chase short-term profits at the expense of customer loyalty, the Net Promoter System requires—and inspires—our entire organization to do right by our customers and employees. It is the business equivalent of the Golden Rule: treat others as you yourself would want to be treated.

80 % NPS

World-Class organizations
Average Net Promoter Score

98 % NPS

98% of our clients would
recommend TRC to a friend

+ 125 auditors globally

Service of an international provider;
benefits of being local

Pride in Service

TRC prides itself on being the most innovative and client-service focused registrar in North America.

Our customer satisfaction process consists of dedicated Client Service Managers who regularly follow-up with their clients to get timely feedback, which is then passed back to the audit team. This allows us to continually improve the way we operate and enhance the experience for our clients.

Here’s what a few of our clients have to say about our registration and training services:

I was worried that changing auditors would be a stressful event, my experiences over the last 20 years told me so, but the auditor came in and evaluated our system on reasonable expectation which was refreshing and made the experience valuable for both parties. Thanks TRC
Castek Aluminum Inc.
Barb Fita

Duron Plastics Ltd., ON Canada

I was worried that changing auditors would be a stressful event, my experiences over the last 20 years told me so, but the auditor came in and evaluated our system on reasonable expectation which was refreshing and made the experience valuable for both parties. Thanks TRC
Sometimes people mark all "10's" just to move quickly through a survey. I didn't. I think TRC does a great job and I appreciate their service. Their auditors are 1st class.
Nemak
Barb Fita

Duron Plastics Ltd., ON Canada

Sometimes people mark all "10's" just to move quickly through a survey. I didn't. I think TRC does a great job and I appreciate their service. Their auditors are 1st class.
Everything went well. We appreciate the job that TRC does for us.
Sherwood Manufacturing Corp
Barb Fita

Duron Plastics Ltd., ON Canada

Everything went well. We appreciate the job that TRC does for us.
Our auditors are some of the most experienced auditors in the industry. We really get a lot of value. They explain everything with great depth and reasoning which allows us to work great as a Team. All 3V personnel that they encountered had nothing but positive input.
3V Fasteners
Barb Fita

Duron Plastics Ltd., ON Canada

Our auditors are some of the most experienced auditors in the industry. We really get a lot of value. They explain everything with great depth and reasoning which allows us to work great as a Team. All 3V personnel that they encountered had nothing but positive input.
I have worked with various associates from the Registrar Company Inc. over the past 10 years with regard to ISO9001 / 14001 Registration and Maintenance Audits. I have been extremely satisfied with their level of professional service and their dedication to their clients. They also have been a useful resource for me anytime I should have questions or concerns. The Registrar Company understands the high standards we have and are most efficient in delivering and meeting our expectations. I would highly recommend working with them.
I have worked with various associates from the Registrar Company Inc. over the past 10 years with regard to ISO9001 / 14001 Registration and Maintenance Audits. I have been extremely satisfied with their level of professional service and their dedication to their clients. They also have been a useful resource for me anytime I should have questions or concerns. The Registrar Company understands the high standards we have and are most efficient in delivering and meeting our expectations. I would highly recommend working with them.
In early 2006 my company, T&K Machine, Inc., began discussing the need to become AS9100 certified in order to continue competing in the aerospace industry. The requirement was being flowed down to suppliers by our customers. We knew the day was coming that we would need to take the plunge. The Registrar Company was seeking a supplier who would allow them to perform the accreditation audit in order for TRC to gain the necessary approvals to become a certified AS9100 registrar. Your auditor came in to perform the audit with a member of ANAB in tow. He was very professional and it was evident that he was very knowledgeable in his field. In the years since, we have continued to have TRC come in for all of our AS and ISO audits. Their entire staff follows the book as far as communication, notifications, OASIS postings and general customer service goes. Anytime we need anything or have any questions, they are quick to follow up with us and provide the necessary answers. I fully recommend The Registrar Company for all of your ISO and AS auditing needs.
In early 2006 my company, T&K Machine, Inc., began discussing the need to become AS9100 certified in order to continue competing in the aerospace industry. The requirement was being flowed down to suppliers by our customers. We knew the day was coming that we would need to take the plunge. The Registrar Company was seeking a supplier who would allow them to perform the accreditation audit in order for TRC to gain the necessary approvals to become a certified AS9100 registrar. Your auditor came in to perform the audit with a member of ANAB in tow. He was very professional and it was evident that he was very knowledgeable in his field. In the years since, we have continued to have TRC come in for all of our AS and ISO audits. Their entire staff follows the book as far as communication, notifications, OASIS postings and general customer service goes. Anytime we need anything or have any questions, they are quick to follow up with us and provide the necessary answers. I fully recommend The Registrar Company for all of your ISO and AS auditing needs.